Insights
Blog
Our mission is to future-proof firms to compete on experience.
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Unlocking the business impact of client feedback
Our recent knowledge sharing webinar explored the business impact of client feedback. The panel shared practical examples of how law firms are improving engagement with client feedback and...Continue reading →
How to Get Colleagues More Engaged with Client Feedback
How do you boost internal engagement with client feedback processes? Overcoming resistance requires developing a client-centric feedback culture that incentivises and supports the behaviours required to make more...Continue reading →
Measuring Brand Promises in the Age of AI
Measuring your brand’s promise and positioning is no longer a choice between periodic research projects and subjective opinions. AI enables always-on listening platforms to use a wide range...Continue reading →
Free your client's voice – Unlock the Power of Real-Time Client Insights
Does your firm suffer from reporting bottlenecks? Firm's seeking to make more informed client-led decisions, are being held back by slow manual reporting processes. Real-time client insights can...Continue reading →
