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Our mission is to future-proof firms to compete on experience.
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How to take the guesswork out of CX improvements
Hybrid working, digitised services and the responses of your competitors are all influencing how clients see your brand and how it compares. So how can you keep your...Continue reading →
Reshaping traditional client listening
Using modern technologies for client listening doesn't undermine the personal relationships, it strengthens them by giving fee-earners rich and current insights. It also enables you to: – Hear...Continue reading →
How client listening is changing for hybrid working
How firms conduct client listening is changing. The pandemic disrupted traditional client engagement. It forced professional services firms to manually gather more feedback, from more clients, more often....Continue reading →
Think of yourself as a customer
MBNA was the only bank I’ve come across, that could wallpaper the wall outside the CEO’s office, with letters of appreciation from their customers – some even asked...Continue reading →
