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Our mission is to future-proof firms to compete on experience.
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Client listening in accounting firms – how to get results
Client listening in accounting firms is evolving. Forward-looking firms are moving on from traditional surveys and selected interviews. Instead, they are embracing continuous client listening. By adopting an...Continue reading →
When do you enjoy receiving feedback?
The other day, I was asked what I meant by feedback. It’s such a commonly used word, but it means different things to different people. And rarely do...Continue reading →
Strong client relationships – the business case for listening
What people need from law firms has changed, and some firms are listening and responding quickly to steal a competitive advantage. If your firm is still struggling to...Continue reading →
How to get employee feedback on the client experience
Staff suggestion boxes may date back to a time of milk floats and video recorders, but the jump to digital engagement surveys has left firms with an insight...Continue reading →
