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Our mission is to future-proof firms to compete on experience.
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What’s driving your law firm’s reputation?
How can you identify the components of your law firm’s reputation, and what questions should you be asking your clients? Value drivers provide a common framework for measuring...Continue reading →
The changing face of client listening
A version of this article, which reflects on how AI is being used to evolve professional services client listening, first appeared in the PSMG's Centrum magazine. Professional services...Continue reading →
The impact of AI and client listening
AI is helping professional services firms to listen to more clients more often, and do more with the data. It does this by enabling firms to automatically collect,...Continue reading →
How to increase client survey response rates
I’m often asked what we do to help increase survey response rates. The answer is that we help firms do three things differently. This post covers the what,...Continue reading →
