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Always-On Client Listening
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Always-On Client Listening
Solutions
Get feedback in one place
Analyse feedback faster
Improve decision-making agility
Create a stand-out brand
Feedback Flywheel
Feedback Intelligence
Use Cases
Client Listening Teams
Future of Client Listening
Managing Partners and Boards
Marketing and BD Teams
About
Blog
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Our mission is to future-proof firms to compete on experience.
Are you producing insight rocks or data pebbles?
Most firms I talk to have become very good at collecting data pebbles. Stand-alone surveys, transcripts from individual client conversations, email feedback, online reviews… Making sense of data...
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Future-proof your firm to compete on experience
Last year digital transformation focused on remote working. It was about delivering the same services in new ways.
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From “I know my clients” to “We know our clients”
Saying “I know MY clients” is no longer enough to protect and grow revenues.
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Future-proof client listening programmes
What does a future-proof client listening programme look like?
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What’s the future of client listening?
The future of client listening is exciting. This cornerstone of revenue growth saw some dramatic changes during 2020.
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5 client listening tips for professional services
2020 has been a year of change. Client needs and expectations changed.
Continue reading →
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