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Our mission is to future-proof firms to compete on experience.
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Social Media Listening – who’s winning on social?
As gyms geared up to emerge from lockdown, each brand launched their plans in a reopening video. By using social media listening, we were able to answer the...Continue reading →
3 warning signs for staff comms during lockdown
Whether working or furloughed, employees share a strong need for information. Staff comms have evolved rapidly in the last few months. So we looked at how well communications...Continue reading →Listen to understand not just to respond
Does your organisation listen to understand or listen to respond?Continue reading →
3 tips for monitoring client relationships
Lockdown and remote working has led firms to adopt a digital-first approach to monitoring client relationships.Continue reading →
Customer Insider: empathy-led decision-making
Is your organisation using empathy-led decision-making at the moment?Continue reading →Customer and employee experience – what next?
How are the decisions you’re making today, impacting on customer and employee experience?Continue reading →