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Always-On Client Listening
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Get feedback in one place
Analyse feedback faster
Improve decision-making agility
Create a stand-out brand
Feedback Flywheel
Feedback Intelligence
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Future of Client Listening
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Always-On Client Listening
Solutions
Get feedback in one place
Analyse feedback faster
Improve decision-making agility
Create a stand-out brand
Feedback Flywheel
Feedback Intelligence
Use Cases
Client Listening Teams
Future of Client Listening
Managing Partners and Boards
Marketing and BD Teams
About
Blog
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Our mission is to future-proof firms to compete on experience.
How to use AI to improve client feedback
The Legaltech world is buzzing about how AI can help lawyers work faster and smarter. But have you considered how AI can enhance the overall client experience? Marketing...
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Using AI to measure your brand promises
Have you started using AI to measure your brand promises? Measuring your brand through annual research is no longer the best way to track progress. Client needs and...
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Law firm branding – do you walk the talk?
How strong is your law firm branding? Brands and client expectations are dynamic. Unless your brand measurements are equally dynamic, you risk losing sight of the gaps between...
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Improve client experience with AI
A version of this article, looking at how artificial intelligence software can help you to understand and react to your clients’ needs, first appeared in Accounting and Business...
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Is customer service the same as customer experience?
Is customer service the same thing as customer experience? Businesses often use the terms interchangeably, and of course they are related. But there’s a crucial difference. Customer service...
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Informing a client-centric stategy
What would happen if your strategic decision-makers spent 2 hours of every month calling random clients? Not "their" clients, not key clients, not happy clients; but random clients....
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